Privacy Policy

Last updated: 18 September 2026

Shutter Smith ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what personal information we collect, how we use it, and your rights in relation to it, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Shutter Smith is owner-operated, trading as Shuttersmith / Shutter Smith, providing custom blinds, plantation shutters and awnings across the Gold Coast, Queensland.

1. What personal information we collect

We only collect personal information reasonably necessary for our business, which may include:

• Your name, phone number, email address, and property address
• Details about your enquiry (e.g. product interest, preferred appointment times, measurements or photos of your property you choose to share)
• Communications you send us by phone, email, or our website's contact/quote request form

We do not collect sensitive information (such as health or financial account details) unless you volunteer it, and we do not knowingly collect information from children.

2. How we collect it

We collect personal information directly from you when you:

• Submit a quote request or enquiry through our website
• Call, email, or message us directly
• Interact with us on social media (e.g. Facebook)

Our website also uses standard analytics tools (see Cookies and Tracking below) that automatically collect limited technical information about your visit.

3. Why we collect and use it

We use your personal information to:

• Provide free in-home measure and quote appointments
• Schedule and carry out installations and follow-up service
• Respond to enquiries and provide customer support
• Send you information about your quote, order, or warranty
• With your consent, send occasional marketing communications about our products and services (you can opt out at any time — see below)
• Improve our website and services

We do not sell your personal information to third parties.

4. Who we may disclose it to

We may share your personal information with trusted third parties who help us run our business, including:

• Website enquiry-handling — our contact form submits directly to our own enquiry-handling service, hosted alongside this website
• Email service providers (e.g. Resend, Microsoft/Outlook), used to send transactional and marketing emails
• Website hosting and technology providers (e.g. Cloudways), who host our website
• Analytics providers (e.g. Google Analytics, Google Ads), used to understand website traffic and measure advertising performance

Some of these providers may store or process information on servers located outside Australia (including the United States). Where this occurs, we take reasonable steps to ensure your information continues to be handled in accordance with this policy and applicable privacy law.

We will otherwise only disclose your personal information where required or authorised by law.

5. Cookies and tracking

Our website uses cookies and similar technologies (including Google Tag Manager, which may load Google Analytics and/or Google Ads tracking) to understand how visitors use the site and to measure the effectiveness of our advertising. You can control or disable cookies through your browser settings; disabling cookies may affect some website functionality but will not prevent you from contacting us or requesting a quote.

6. Data security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure, including secure website hosting and restricted access to enquiry and customer records. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. How long we keep your information

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including any ongoing warranty obligations (20-year warranty on all Australian-made products), and as required to meet legal, accounting, or reporting requirements.

8. Marketing and opt-out

If you no longer wish to receive marketing communications from us, you can unsubscribe using the link in any marketing email, or simply contact us directly (details below) and we will action your request promptly.

9. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, at any time by contacting us using the details below. We will respond within a reasonable timeframe.

10. Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it directly. If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "last updated" date.

12. Contact us

Shutter Smith
Phone: 0457 316 055
Email: [email protected]
Service area: Gold Coast, Queensland

Note: this policy is a draft prepared by Shutter Smith's digital services provider — please have it reviewed (and the ABN placeholder above filled in) before relying on it as your final published policy.